Content Optimization Specialist Job at Thermo Fisher Scientific, Remote

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  • Thermo Fisher Scientific
  • Remote

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

What will you do?

As a Content Optimization Specialist, you will maintain and refine our knowledge management program, build and optimize AI-ready content, and mentor team members on effective strategies. Your daily activities will include conducting hands-on data analysis, reviewing and presenting findings on knowledge base content, and collaborating with cross-functional teams to harmonize knowledge creation. By collaborating with others to optimize content and identify new opportunities, you will ensure our knowledge base remains comprehensive and up-to-date, ultimately driving operational efficiency and customer satisfaction. 

Responsibilities

Content Optimization 

  • Identify and implement content optimization opportunities, owning work and driving the work of others based on strategic needs and user feedback. Ensure our knowledge base remains relevant and valuable. 
  • Collaborate with and guide subject matter experts to better content. 
  • Drive strategies to ensure content is fit for purpose, including optimizing for AI. 
  • Supervise and analyze content quality. Communicate findings: highlight performance, areas for improvement, and value.  
  • Develop analysis to advise strategic decisions and demonstrate value. 
  • Use process improvement methodologies to drive continuous improvement in knowledge and content management practices, maintaining agility and responsiveness to changing needs. 

Knowledge Management Support and Development 

  • Maintain and enhance the established knowledge management program, ensuring continuity and improvement. 
  • Provide ongoing training to collaborators, ensuring proficiency and awareness of updates. 

Community Building & Teamwork 

  • Engage with subject matter experts and management to secure support for content strategies, content creation, and program initiatives. 
  • Establish relationships and communities that champion a knowledge-sharing environment. 

Experience

  • Required: 1-2 years of technical writing, knowledge writing or documentation 
  • Preferred: Experience with instrument or service documentation or any product support for scientific instruments 
  • Proven track record of managing multiple tasks and delivering results per plan 


Knowledge, Skills, Abilities

  • Understanding of Knowledge Centered Service methodologies, a plus 
  • Confident self-starter who can completely own the delivery of high value work products 
  • Ability to deliver results while working independently in a fast-paced environment 
  • Excellent interpersonal skills 
  • Experience with content or knowledge management systems 
  • Ability to communicate technical information to individuals in terms that can be understood in both technical and everyday terms. 

Other Considerations

  • Open to remote/work from home or site based. 
  • Willingness to work non-traditional hours to accommodate time zone differences of a global team 
  • Ability to travel as needed (domestic and international) – less than 10% 

Job Tags

Remote job, Full time,

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