Job Description
Position Summary The Front Desk Coordinator is the face of our clinic and establishes a first impression which sets the tone for our patient’s experience and how we continue to interact with our customers. This person will be responsible for performing a variety of front desk duties for a physical therapy clinic including but not limited to answering phones, patient registration and scheduling, insurance verification and authorization management, and overseeing the efficient flow of the clinic.
Essential Functions Answer phones and register new patients
Check in patients and accept payments
Accurately and efficiently set up patient demographics into the PT-specific EMR system
Verify insurance benefits and obtain authorization as needed
Use 3rd party verification/authorization programs
Scanning and maintaining appropriate patient documentation.
Communicate with providers regarding any changes or updates to their schedule.
Additional Responsibilities Greets all customers, by phone and in person, courteously and professionally
Promotes positive public relations for the business
Maintain knowledge and adherence to HIPAA rules and regulations to maintain patient confidentiality
Manages clinic supplies and product inventory
Performs other related work as directed by supervisor
Work effectively as part of an administrative team, able to cover other positions as needed for vacation and sick coverage
Qualifications High School diploma or equivalent required
Knowledge, Skills and Abilities Excellent communication skills; written, in person and on the phone
Ability to work independently with minimal supervision
Ability to utilize MSO, Adobe and other standard apps as needed
Able to multi-task and analyze immediate needs and re-prioritize tasks appropriately
Works well within a group setting, performing tasks that impact the workflow of others
Maintain professionalism and communicate effectively with difficult customers
Strong work ethic
Great organizational skills
Training and Experience Thorough knowledge of general office practices, procedures and equipment
Familiarity with medical and insurance terminology and CPT AND ICD10 codes
Knowledge of insurance verification and authorization process
Proficient with basic computer functions, MS Office programs and database management
At least 2 years experience in a medical field
Physical Requirements Physical mobility; moving frequently from front desk to back office, laundry room, patient rooms and gym.
Bending, squatting and extended reaching
Sitting and/or standing at a computer for long periods of time
Lifting up to 25 lbs while receiving inventory and stocking supplies as needed.
Our Comprehensive Benefit Package includes: Medical, Dental and Vision insurance
Life and AD&D insurance
401(k)
Paid Time Off
Professional growth opportunities
Free use of gym and equipment
Discounted personal training sessions
Job Tags
Full time, Immediate start,